Service status
Check here for known outages before you call or submit a ticket.
All systems operational — no known outages.
Things to try before you report an outage
- Make sure all cables and power cords are connected.
- Verify both the router and power supply have lights on, indicating they're powered.
- Power cycle your router — unplug only the power cord, not the ethernet cables.
- Don't rearrange any of the cables. Leave ethernet cables as they were installed by the technician.
- Never reset your router. A reset won't help and will only result in a service call to re-program it.
- If you've completed steps 1–4 and still have no service, let us know.
Still having trouble?
During business hours call us. After hours and on weekends, submit a trouble ticket in the customer portal or email 24/7 support.